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Policies
Dear
Customer:
Thank you for letting Rudolph's Furniture make your home more beautiful.
We are committed to making certain that our customers are happy with
our furniture, our store, and our service. We appreciate you choosing
Rudolph's and look forward to serving you in the future.
General
Information:
Please note that delivery/pick-up dates are contingent on receipt of
merchandise from our suppliers. Rudolph's Furniture does not have all
items in stock, including layaway purchased items, and cannot be
responsible for merchandise availability or manufacturer's delays. If
merchandise is not available for any reason within 30 days following a
scheduled delivery or pick-up date, then your deposit will be refunded
in full, subject to other terms and conditions of this agreement.
Special Order Information:
A special order consists of any item that is
specifically ordered for you, the customer. Special orders are not
eligible for cancellation after 3 business days from purchase date.
Also, after such time, special orders are not eligible for any refunds,
returns, or exchanges. Absolutely, no exceptions.
7-day
Cancellations:
You may cancel all or part of this sale without charge or fee for up
to 7 days after today's date, BUT ONLY as to merchandise that has not
been picked-up or delivered and that is not special order.
You have 3 business days from purchase date to cancel special orders. No
exceptions.
Reselections:
If you are not happy with your selection, within the first 3 days after
delivery or pick-up, you may reselect to a different purchase. Upon
the return of your original purchase, you will receive a credit in the
amount of the original purchase price (less delivery and fabric protection
charges). Please contact the store no later than 3 days after delivery
or pick-up. Delivery of the reselection can be made for the usual delivery
fee and will include the pick-up of your original order at no extra
charge. Sorry we cannot allow reselections or refunds on special
order items.
Mattresses:
Due to health regulations, all mattress sales are final, and
no refunds, reselections, or exchanges will be allowed. Rudolph's Furniture
does not offer any comfort guarantees with mattress purchases.
Refunds:
You may return your purchase within three (3) days for a refund or credit
(less delivery and fabric protection charges). A 20% restocking fee
for restocking/handling of the returned merchandise will be added. Pick-up
of your original order can be arranged for the usual delivery fee. Sorry,
we cannot allow cancellations or refunds on special order merchandise.
Allow 2 weeks for processing refunds of any merchandise paid for originally
by check. All other forms or refunds will be processed immediately.
Clearance/Closeout
Merchandise:
If your merchandise has been sold on an as-is basis... The price has
been reduced for special clearance and must be picked-up or delivered
within 7 days of the purchase date. Please examine your furniture very
carefully. We're sorry, but we cannot provide service on these items.
However, if within 3 days after pick-up or delivery you are not satisfied,
you may reselect to a different purchase or receive refund (less delivery
and fabric protection charges).
Pick-up
Information:
A pick-up appointment is required. Please pick-up only at the date and
time scheduled with our office. This will enable our warehouse to have
the correct merchandise ready for you. Please carefully inspect your
merchandise at time of pick-up. Rudolph's Furniture will not be responsible
for damage to furniture that has been picked-up, once it has left the
store or warehouse.
Delivery
Information:
There may be a small fee assessed for delivery. Deliveries are made
by scheduled appointments. If you are not at home at the time of your
scheduled delivery, a re-delivery fee will be assessed. Please
have room ready to accept delivered merchandise. Due to insurance
regulations, Rudolph's cannot relocate furniture within your home. Rudolph's
will, for a small fee, remove and dispose of old furniture from your
home. Arrangements for such must be made at time of sale, or no later
than (2) days before delivery. Rudolph's will not be responsible for
any damage incurred while removing old furniture. All C.O.D. deliveries
must be paid in full or merchandise will be returned to the store and
a re-delivery will be set. Please inspect delivered merchandise before
delivery men leave your home. Report all damages immediately. Rudolph's
Furniture is not responsible for damaged merchandise not reported within
three (3) working days of your scheduled delivery. Damaged merchandise,
that is reported within three (3) days, will be repaired or replaced
at our sole discretion. If a decision is made to replace the damaged
merchandise, then the defective merchandise must be immediately removed
from the customers home.
Limited
One Year Warranty:
Rudolph's Furniture warrants to the original Purchaser that the furniture
will be free from defects in workmanship and construction for a period
of one (1) year from delivery date. If any such defects are brought
to our attention within that one (1) year period, the defect will be
corrected or the item will be replaced at our sole discretion without
charge to you, the Purchaser.
This warranty does not apply to and Rudolph's Furniture
is not responsible for:
1) Permanence of color or wear ability of fabrics; 2) defects which
result from negligence, misuse or abuse, fire and accident; 3) Wear
and tear, damage to exposed wood, resilience of cushion cores, fills
and materials; 4) Furniture that has been moved from the original address.
THIS
WARRANTY DOES NOT APPLY TO SOLD "AS-IS", CLEARANCE/CLOSEOUT
MERCHANDISE.
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